Thank You!

• Ryken’s events guarantee ONLY guarantees number of events per product below:
  • 3000 events from the SmartStop and 3000
• It does NOT guarantee any terms related to Time
• If a Ryken’s asset tracking device Event Metric is not met, then Ryken will award a credit allowance or replacement unit as follows:

Exclusions Apply

The guarantee is void under the following circumstances:

• Any hardware damage or device tampering and misuse is identified;
• Force majeure events, which are events that can be neither anticipated nor controlled, including acts of nature (e.g., floods and hurricanes)

Ryken Asset Tracking Device Replacements

Under the Ryken Event Lifetime Guarantee:

• • The Ryken Event Lifetime Guarantee Program only applies to SmartStart and 3000
  • If a self-powered Ryken device event shortfall occurs, customer must fill out Events Guarantee form located at RykenGPS.com/Ryken-Guarantee (see form above)
  • After submitting the Events Guarantee form, an Ryken specialist will provide customer with an RG number along with shipping instructions. NOTE: To qualify for the Ryken Events Guarantee Program, shipments must include the appropriate RG #
  • The Ryken device(s) must be shipped referencing the appropriate RG # to:
    Attn: Events Guarantee Department
    Ryken GPS
    17361 Armstrong Avenue
    Irvine, CA 92614
  • Customer is responsible for the shipping costs to get device(s) to us for the initial evaluation
  • Ryken covers the cost of the analysis and the cost of shipping a new or refurbished Ryken device(s) back to you if it qualifies under our Events Guarantee Program
  • You will NOT be contacted nor notified that we have received your shipment. Please make sure to obtain the tracking information when you ship your device(s)
  • After customer ships device(s), generally the only contact is an email letting you know the outcome of our evaluation
  • The Ryken Events Guarantee only applies when the Ryken device has been received by the Event Guarantee Team with appropriate RG# and has met the terms of guarantee
  • Standard turnaround time is 3-4 weeks for product assessment. During periods of peak volume, assessment may take 4-6 weeks to be completed
  • If device(s) qualifies for the Event Lifetime Guarantee, customer will receive an email with a discount code
  • Discount code can be used to order a replacement unit (new or refurbished)
  • Just provide discount code to your Ryken representative on any future order
  • Discount code expires 12 months after date issued

We are so confident in our innovations, that we are willing to include Event Lifetime Guarantee for lifecycle of the Ryken SmartStop and 3000 as well as a core exchange program. Join our guarantee program and gain the upper hand!

*The Ryken Event Lifetime Guarantee is subject to change. Ryken in its sole discretion reserves the right to determine eligibility or change the eligibility requirements.